Order Policies

Shipping Policy:

Domestic orders placed using the ATC Online Store are typically shipped from our Redwood City, California location via U.S. Postal Service (USPS) or Federal Express within 1 business day after the order is placed.

If you prefer a different option, please contact us so that we may provide a quote for your preferred shipping method.

Return Policy:

Return Permission Must Be Requested so that we may issue a Return Authorization and provide return shipping instructions. To request permission to return a report, please contact us.

Books Damaged in Transit. If your package was damaged by the carrier (USPS or Federal Express), please advise ATC so that we may submit a claim to the carrier.

Returns Must Be Accompanied By Your Authorization of Return. Books returned with the Return Authorization will be credited with 100% of the invoice total less the cost of shipping. Shipping charges are not refundable. A restocking fee may apply.

To Request for a Credit. To receive a credit for a return, the book must arrive in its original condition. To package the books so that they will arrive in good condition, we suggest you wrap them in the same way that they were sent to you. We cannot accept returns of certain items, including:

* Shrink-wrapped items that have been unwrapped
* CD-ROMs
* data diskettes
* licenses for software that has been used

A check will be issued for the credit. Whether you paid for the order by Visa, Mastercard, check, money order, or cash, ATC will issue a check to reimburse you for your return.

Direct all unanswered questions about our book return policy to the ATC office by calling 650-595-1542 or by This email address is being protected from spambots. You need JavaScript enabled to view it..

 

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